Click here to learn more about this annual Best-of-the-Best Conference! A friend left her purse in a restaurant, by the time she got her purse back the next morning, the wallet and credit cards were gone.
As she began to make calls, the first was her bank. Activity had already been fast, furious by the thief. They were working for her with all vendors, monies were returned instantly, they contacted her several times a day through first few days, they documented every action taken and result achieved, and they helped to clean up the aftermath.
Customer Service is an Attitude, not a Department
Obviously, identity theft requires extensive customer service and support, but we saw this level of service being given to everyone. They were engaged, supportive, and the customer's champion, that is a differentiator. I joined the program the following week. A sales representative called to get a yearly renewal payment which I approved for one year on my credit card. The rep put through a charge for 3 years.
I got the whole thing reversed, but will never authorize a charge again with that company I'll use another payment method. Cami, the person providing the service went out of her way to make my busy life easier by offering to take care of my transactions of the day for me and let me know when they were ready for my signature so I could drive by on my way home in the evening or on my way to work in the morning. She even offered to be at the office early so I could come by and still arrive at work early.
She calls me with service updates on things we discussed as possible needs and yet never pressures me to accept services that I do not desire. She obviously is looking out for the company and looking out for me as the customer at the same time. That is true customer service excellence! While the food was about average, the overall experience has had me going back. The wait staff is well trained and familiar with all dishes on the menu.
They anticipate needs and are there to make the overall experience pleasant. Are you kidding me? And they were asking if they should change it. I cannot fathom any reason on earth why you would not change this out for another human being, least of all, the ones who are paying down the mortgage on your rental property investment. It makes me wonder.
Article : Customer Service is not a Department, it's an Attitude!
If you are so concerned about spending a few dollars on some thing that obviously needs attention. Then what is the condition of the rest of your property like? If you are not taking care of small issues as they arise, then I am safe in assuming that there is a whole lot of other deferred maintenance going on at your building too? You may be legally entitled to charge for this, or not. But really, think about it. What is the underlying message you are sending here to your rental community? Or maybe they are moving out over that toilet seat you never fixed, and now you want to with hold the deposit?
Is that who we really are? No wonder everyone hates the landlord. Granted, some of the issues were legitimate. Damage to the property, lease violations, criminal activity and illegal drugs are some pretty big issues to have to deal with as property owners. But what is your official position when the damage occurs and it is no ones fault? Some times roofs fail, water damage happens, water heaters burn out or burst, power goes out and food spoils, heating systems fail.
How do you handle things when events turn bad that are no ones fault at all? If they are so opposed to having to deal with renters, then why did you ever buy the building in the first place? Well I have a news flash for all of you Landlords out there.
Dear Landlords: “Customer Service” is an “Attitude” not a “Department” – Belaire Property Blog
It would be a real-live person, who pays rent to live in the property I provide for them, and the only reason they are calling is because they have a real problem and need our help. If you were asked what is good customer services. How does your company deal with customer service issues caused by a third party? Do you need help in adding the right keywords to your CV? Let our CV writing experts help you. Please make sure that your answer is written in the same language as the question.
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Unfortunately, the answer you are trying to submit has already been added. You can't add content on Bayt. Views Followers 22 Upvote 2. Customer service is not a department. Follow Upvote Report Question Comments 0.
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Upvote 5 Downvote Reply 0 Report. Customer service is an attitude because it reflects on your personality on how you handle different kind of people.. It is an enthusiasm to provide the needs and satisfaction of your customer in a good manner. Upvote 4 Downvote Reply 0 Report. Customer service is came from our heart.