Wissensmanagement und Wikis (German Edition)

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Get fast, free shipping with Amazon Prime. Get to Know Us. English Choose a language for shopping. Explore the Home Gift Guide. Finally, there is no access control page available—an instance which does not meet the safety requirements of a corporate wiki software solution. Foswiki came into existence byFoswiki separation of the TWiki community. The most obvious advantage of both, Foswiki and Twiki, is the simple programming of applications by means of metadata.

A number of plug-ins helps extend the features of Foswiki. Foswiki provides similar functionalities as TWiki. TikiWiki CMS Groupware — TikiwikiTikiWiki is an efficient open source content management system including a wiki with additional features such as blogs and workflow management.

The wiki provides access restriction and management of rolls. However, the wiki is known for being cluttered with distracting features. TWiki was designed as a collaboration platform and is suitable for the structured storing of information. TWiki was developed using Perl. There is no database required for storing information. The software uses plain text files to store data which leads to a lack of security standards. Twiki is primarily used in intranets of medium and large organisations. Users can easily be assigned roles and permissions. TWiki allows internal and external users to access the wiki.

They can create new versions of existing contents which are structured in webs, topics and attachments. A web is a collection of pageTwikis that are related closely together and that include any given number of topics. Topics can be structured. A topic contains data text and meta-data such as author name, last up-dated and attachments.

Images, pictures, and tables can be inserted in the text. TWiki is already widely known and has been implemented by many organisations. After the community has separated and Foswiki has come into existence, the TWiki community became smaller and less active. The development has been restrained. Variables and forms can be processed using the wiki syntax. The following chapter provides an analysis of how features and functionalities of the presented wikis promote knowledge management activities in organisations.

The analysis focuses on four sections:. All wikis presented in chapter 3 are verified according to the four sections.

The authors took a closer look at some already mentioned basic requirements which were more or less met depending on the relevant wiki software. This section provides a detailed analysis of usability aspects including creation of contents, comments and discussions as well as export and import of documents.

Easy content creation — all wikis provide comparable features to ensure ease of use for user comfort. Features such as WYSIWYG editor at least available as plug in and file attachments can be considered as basic requirements for enterprise wikis.

Confluence provides special usability benefits allowing users to edit wikis directly in Microsoft Office. Files can be imported with drag and drop. Comments and discussions — all software solutions offer different approaches such as blog-like comments, blogs and forums or discussion pages. Confluence, Drupal Wiki, and TikiWiki provide simple but fully-developed commenting functions. DokuWiki and Foswiki offer this feature as plug in.

MediaWiki offers this feature for all articles. Confluence offers this feature by the office connector. Drupal optionally supports office import. If an organisation intends to motivate as many employees as possible to use an enterprise wiki, Confluence and DrupalWiki seem to be the most promising wiki solutions because of a user-friendly interface and community-oriented features. Users of DokuWiki, TWiki, and Foswiki face many entry barriers to use the software because of poor user-friendliness. The decision for or against wikis is often influenced by the prejudice of less structured document repositories.

The following paragraphs list a range of functionalities that allow users to store and access documents easily. Creating content areas in wikis — content areas in wikis can be created with all wikis presented in this article. However, it has to be considered how much effort is required to create a comprehensive structure. The structure of content areas can be broken down into more precise levels.

Confluence supports easy structuring of content areas as well as MediaWiki, although MediaWiki provides no native functionality and far more administrative effort is required.

Rights and permission — wiki users and user groups with exception of MediaWiki are provided with rights and permission. MediaWiki does not provide an access control list.

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Users are divided into three different groups of users—anonymous, registered users, and administrators. Classification — the advantage of MediaWiki lies in its flexibility in classifying content into subject categories.

Confluence, for example, allows tags but has no functionalities for assigning categories. Linkage — all presented software solutions allow users to link the content of the wiki. However, different effort is required to embed links to other pages. Some of the wikis—such as Confluence, Drupal, and MediaWiki—have a link system which supports users in linking contents and updating of links if content is renamed or moved within the system. The structure of available knowledge has a great impact on the efficiency of an organisation as employees and their tacit knowledge may change divisions, tasks are outsourced and long product cycles require reusing stored knowledge.

Therefore, wikis used for knowledge management are supposed to provide taxonomies. Almost all wikis come off well in that. Especially Drupal Wiki provides several functionalities, not least as this wiki software has been developed from a content management system.

Again, whichever software solution is chosen, organisations have to make sure that all relevant requirements are met. Besides accessing content with classifications, search and notification functionalities are presented in the following paragraph, including push and pull method. Search — all analysed wikis provide full text search capabilities; however, searching in attachments is only partially provided, i.

Confluence presents a set of search results, while standard search in MediaWiki directly refers to the relevant document. Permanent access — this criterion shows possibilities of external access via internet and mobile phone. Email notification and RSS feed — this criterion shows possibilities for monitoring of changes in relevant documents. The search is considered as standard functionality in knowledge management wikis. However, in spite of a growing smart phone market, almost all wikis are not set up to cope with this demand. Employees who travel a lot might identify a clear need to use the wiki with their smart phone.

TikiWiki heads the list of wikis for this criterion. The availability of content stored in knowledge management systems raises some concerns with regard to the quality of content. There are a few questions to consider such as who is the author of a document; to what extent does the author of a document need to be an expert; has the document been altered by other users; has the document been assessed by an expert? Wikis provide a number of functionalities to answer all the questions.

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