The Power of Stay Interviews for Engagement and Retention

However, a stay interview implemented consistently and well is an early warning system that shows your appreciation, identifies ways to reinforce their good will, and helps you keep them on your payroll and not someone else's.

What's one thing you'd like to change in your current role? What would it take to get you to consider leaving?

2 428,96 RUB

Part of the power of a stay interview is to show your best performers that you care enough to talk about their interests, goals and hopes. This is "class" not "mass". Don't guide the conversation into what you want to hear or do. Instead, pay attention to what gets the employee excited and engaged.

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If there are areas where you can't act, be clear with the individual. More money may be off the table, but how about increasing flexibility in work schedules so an employee can attend to his young child or elderly parent? Remember, the purpose of the stay interview is to show appreciation and remind top people that they are important to the company.

Don't pollute it by turning it into a negotiation. Stay interviews are no panacea, but a tool to help managers gain insight into what needs must be met for employees remain with the company.

Top performers were attracted by the promised opportunity to do groundbreaking work, but a new policy pushed the more innovative work to consultants. When top performers started to leave, IT management responded by offering them more money.

These employees wanted to be involved in cutting edge projects. A stay interview would have given UBS this insight and helped them respond accordingly. Smart companies take fuller advantage of the stay interview technique by applying it creatively. For example, IBM uses the stay interview concept to help it to create a more inclusive work environment.

Executive task forces focused on diverse populations e. What is required for your group to feel welcomed and valued at IBM?

What can IBM do to maximize your productivity? Good is when we tell them we heard what they said. Did I get it right? Better though, is to identify their emotions. Building onto the quote above for example: So, you need three more days to finish it and I understand why. In an effective stay interview, managers ask structured questions in an informal and conversational manner. Most stay interviews are brief, maybe minutes.

Here are some sample questions for discussion:. Anyone out there conducting stay interviews that would be willing to share their experience with others?

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