They are advocates for their customers. And they believe that by helping their customers reach their goals, they will reach their own. They are emotional, irrational and human.
People Love You: The Real Secret to Delivering Legendary Customer…
They feel fear and stress. They are overworked and underpaid. They are time starved. They have ambition and goals.
They have an insatiable need to feel important and appreciated. They have families and priorities. He is the author of six books,including People Buy You: He haspublished over articles on account management, leadership, andsales, and his audio programs have been downloaded more than 6million times on iTunes.
More than , business professionalssubscribe to his weekly newsletter.
- Konstruktiv kommunizieren im Web 2.0: Spielregeln für virtuelle Gemeinschaften. Vom Wirrwarr zu mehr Struktur in sozialen Netzwerken (German Edition).
- Making Trouble: Essays Against the New Australian Complacency.
- Other Keynotes.
- Terrain de chasse: Alpha & Omega, T2 (BIT-LIT) (French Edition);
- About the author.
Everytouch point, every time you or someone in your company engages acustomer, it creates an experience - something they remember The Five Levers of Customer Experience. Put Customers First Bridging the Experience.
Create Positive Emotional Experiences. Paul Maillardet rated it really liked it Jan 29, Jeb rated it it was amazing May 23, Brian rated it liked it Jul 14, Heather Flowers rated it liked it Mar 26, Elizabeth Brockey rated it really liked it May 11, Viktorija rated it liked it Oct 01, Holly rated it it was amazing Sep 13, Jasmine V rated it really liked it Jan 12, Trish rated it liked it Jul 24, Social Media rated it liked it Feb 09, Frankie Saucier rated it it was amazing May 30, Smith rated it did not like it Jan 03, Ken rated it really liked it Jul 02, Rachel Howell rated it really liked it Sep 09, Bree rated it really liked it Apr 09, John Spence rated it it was amazing Jan 10, Jerod rated it it was amazing Oct 17, There are no discussion topics on this book yet.
Customer EQ | Keynote | Jeb Blount
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