Related resources Full-text held externally DOI: Up in the Air: Access to files Full-text and supplementary files are not available from Manchester eScholar. Full-text is available externally using the following links: Full-text held externally DOI: Abstract The article reviews the book "Up in the Air: Bibliographic metadata Type of resource:.
Kochan, Cornell University Press, Ithaca Zagelmeyer, Stefan 1; Affiliations: Employee engagement; Author-Supplied Keyword: It pays adequate tribute to the importance of the old 'legacy' airlines in the industry, many of which have been national flag-carriers, though it pays particular attention to new entrants.
Although the focus is on On the whole, the book is intellectually stimulating and a pleasure to read. It asks the right questions and combines thorough empirical research and informed analysis to answer them. The ideas, arguments and empirical analysis presented merit close attention and wide discussion.
Up in the Air
The authors even offer a road map to success for consumers, employees, and investors. While the book makes a significant contribution to the literature on human resource management and employment relations in the aviation industry, it is also useful as a starting point for future research. The authors are an impressive combination of Australian, European and U. This book is equally valuable in the classroom and the boardroom. The authors' use of a comparative industrial relations approach enriches one's understanding of the complex nature of employment It would be lamentable not to recognize that this book's value extends far beyond airlines.
The airline industry has a dynamic internal and external environment with employees spread around a nation or world; frontline employees make important decisions at any hour of the day or night. The carefully explained lessons of the industry should be of interest to those in other industries where managers may believe that price competition necessitates 'bleak house' approaches to employment relations.
Overall what I most value about this book is its undeniable optimism and the pathway it describes to more sustainable This is not a naive optimism but is well-founded; securely anchored in insightful scholarly observations of what works in this fascinating industry. That is the subject of Up in the Air ; to explain how the industry got to this point and what can be done to make it profitable.
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The central thesis, backed up with strong evidence, is that employee and customer satisfaction can coexist with increased revenue and profits. Up in the Air uses statistics and anecdotes effectively.
There are many tables and There are also interviews with leading industry experts and company officials as well as stories of successes and failures. This is an informative, balanced, well-researched, astute, and instructive treatise on the airline industry.
Up in the air: How airlines can improve performance by engaging their employees [Book Review]
The book is quite accessible to readers who are neither economists nor familiar with the industry. Flying is an integral part of today's world and the low-cost airline model has increased this exponentially.
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As such a significant piece of our infrastructure it is important that we have a well-developed understanding of the necessary underpinnings of this complex business model. The authors have added first, a balanced, historical perspective of the business development and Second, they offer strategic thinking from their research, which allows for sound planning within contemporary expectations of stakeholders at all levels.
Third, they offer solutions for the growth and development of sound employee relations. For the human resource professional there is much value within this work.
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It is airline specific yet most readers would have a broad understanding of the salient arguments. It has research outcomes and analysis which are transferable to the workplace and HR strategic thinking and planning. It contains valuable models and diagrams, is well annotated and referenced. While academic in style, it is an easy read and tightly structured.
Up in the Air, How Airlines Can Improve Performance by Engaging Their Employees
Every political, union and industry executive concerned about the industry's fate will learn something from its pages, which include suggestions for bringing better labor-management relations into being. But they also offer a road map to success for the primary stakeholders—consumers, employees, and investors.
Up in the Air is written in a lively, accessible, and engaging style with a clear structure and an easy 'flow. Kochan, and Andrew von Nordenflycht provide a detailed overview of the recent evolution of the U.