Manual of Travel Agency Practice

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Write a review Rate this item: Preview this item Preview this item. Manual of Travel Agency Practice. Jane Archer ; Gwenda Syratt Publisher: Taylor and Francis, Now in its third edition, this successful must-have manual is thoroughly updated with new chapters and material, covering issues including: Allow this favorite library to be seen by others Keep this favorite library private.

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Jane Archer ; Gwenda Syratt. Travel agents -- Handbooks, manuals, etc. IntroductionPassengers and passenger density; Factors in cruise costs; Some nautical terms; International river cruise destinations; Ocean, river and canal cruising; Client information on cruising; Cruising areas; Chapter 6 Car rental; Benefits of car rental; Growth of car rental; Tariffs; Car groups; Fuel consumption; Car rental insurance; Organising car rental; Chapter 7 Ferry services and railways; Ferry services; Making the reservation; Railways; Chapter 8 Airlines; Introduction; IATA traffic and conference areas; Most logical routings; Aircraft types; Fear of flying; Deep vein thrombosis.

Seat pitchCharter airlines; Organising an itinerary; Time differences and elapsed flying time; Passports, visas and health regulations; Special services for passengers; Airport information; Stopover holidays; Chapter 9 Technology; Introduction; Understanding systems; Travel agency systems; Viewdata; Global distribution systems; GDSs and e-commerce; Chapter 10 The Internet; Introduction; A brief history; How the Internet works; Getting on-line; Tour operators and the Internet; The Internet as a marketing tool; Travel portals; Chapter 11 Insurance; Holiday insurance.

What is included in a travel insurance policyExclusions; Specialist insurance -- pre-existing illness, dangerous activities; E coverage; Association of British Travel Agents ABTA code of conduct; Terminology explained; Making a claim; Information required before issuing a policy; Insurance tips for travel agents; Chapter 12 Finance; Introduction; How travel agents earn their income; Operational costs of an independent travel agency; Security; Legal and regulatory requirements; Handling cheques and credit cards; Cheques; Foreign currency; Travellers' cheques; The euro; Disposable income.

Chapter 13 SkillsSkills required to work in a travel agency; Product benefits for the client; Using the telephone; Sales techniques in the office; Identifying the client's needs; Closing the sale; After-sales service; Client relations; Time management; Chapter 14 Handling complaints; Introduction; ABTA and arbitration; Solutions; Glossary of terms; Index. To include a comma in your tag, surround the tag with double quotes. Skip to content Skip to search. Physical Description p. Language English View all editions Prev Next edition 3 of 6.

Subjects Travel agents -- Handbooks, manuals, etc. Summary "Fully endorsed by Travel Weekly, and including a foreword from the editor, Martin Lane, Manual of Travel Agency Practice, third edition, demonstrates correct methods for processing travel reservations, identifying business client needs and suitable documentation. It also shows key facts for the profitable planning, organization and operation of the retail travel agency. Each chapter contains exercises pertinent to the topics covered. Package and group tours 3.

Short breaks, special interest holidays, theme parks, holiday centres, accommodation and theatre reservations 4. Coaching and incoming tourism 5. Ferry services and railways 8. Available via World Wide Web.

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View online Borrow Buy Freely available Show 0 more links Related resource Table of contents at http: Set up My libraries How do I set up "My libraries"? These 12 locations in All: Open to the public Gold Coast Campus Library. Open to the public. Open to the public Sirsi a; La Trobe University Library. Borchardt Library, Melbourne Bundoora Campus.

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