That means YOU are responsible when something goes wrong.
The Break/Fix Dilemna
That means you better be doing everything they assume you're doing. If a system crashes and the Outsourced I.
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- Managed Services Defined.
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- What’s the Difference Between a Break-Fix IT Guy and an MSP?;
They are not, after all, managing the clients' systems. If a system crashes and the Managed Service Provider is monitoring the network, that MSP has total responsibility for the state of the backup and the health of the server. They're supposed to be monitoring everything, patching everything, and making sure the backup is working.
4 Steps to Transition from Break-Fix to Managed Services | MSP Alliance
If you have a Managed Service Agreement and can't restore the system because you didn't do the maintenance and management you've been paid for, the client can hold you totally responsible - up to and including suing your for failing to provide the service you are contracted to provide.
No tools can make you a Managed Service Provider. Tools can make you far more efficient at providing monitoring, patching, remote support, and service delivery. But to be a real Managed Service Provider, you need to provide regular scheduled maintenance of every client system. That's a policy and a regular schedule activity.
No tool is going to make you do that. That's something you need to provide as part of your service. All material Copyright c Karl W. Palachuk unless otherwise noted. Palachuk, is a technology consultant, author, speaker, trainer, and coach.
4 Steps to Transition from Break-Fix to Managed Services
He is the author of fifteen books. He has built several successful businesses, including two managed services companies. Karl is a frequent trainer and speaker in the SMB Community. His popular blog can be found at SmallBizThoughts. He has more than twenty years experience as an I.
With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably. With a MSP, there is 24 hour monitoring, so usually an MSP discovers and fixes the problem before it can negatively affect your business. A very important component of managed services that make a disaster recovery plan successful is storage backup. Whether it be a natural disaster, a security breach or just a simple human error, the ability to retrieve your data after one of these events is essential in order for your company to avoid facing major downtime or completely going out of business.
This is just the beginning of managed services and how it can help your business reduce down-time and the consequences of disasters.
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Managed Services Defined
Detecting Issues — Before They Cost You Time and Money When you outsource the monitoring and maintenance of your IT to a managed services provider , you can trust that any issues with your systems will be detected before they cause downtime for your employees. By Matthew Domer T How Can We Help?
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