On this page

Today's leaders continually face these forces. But with too many choices, too much power, and too much speed, leaders often make decisions in a heightened state of emotion and drama.


  1. Customers who bought this item also bought!
  2. The 8-Fold Path to Enlightened Leadership;
  3. Vegetarian Cooking: Cold Soba Noodles with Soba Tsuyu and Wasabi (Vegetarian Cooking - Vegetables and Fruits Book 220).

Hasty decisions are often poor ones and in this climate there is no place to hide. Privacy is a thing of the past; the days of covering up or ignoring a problem are over.

A new interpretation of capitalism

In today's transparent culture, the decision making of leaders is more vulnerable then ever-and it is more critical than ever to get it right. Marlene Chism's No-Drama Leadership introduces just the model the corporate world needs. Using case studies, checklists, and examples from various levels of hierarchy in leadership and from a variety of industries, Chism introduces the mindset shifts and practical skills needed to develop enlightened leaders, whose decision making flows from a much more grounded and aligned place.

You will learn how to: Today's leader needs more than self-management, communication skills, or emotional intelligence. We need leaders who are aligned, aware, and accountable, who balance choice and power with wisdom and responsibility-leaders who embrace and embody both the inner game of leadership growth with the outer game of business results, modeling both the mindsets and actions that transform the cultures they lead.

3 steps to building an organization with impact

Read more Read less. Applicable only on ATM card, debit card or credit card orders.

Why Enlightened Leadership Is Key to Customer Experience - Customer Experience Consulting

Cashback will be credited as Amazon Pay balance within 10 days. Valid only on your first 2 online payments. Cashback will be credited as Amazon Pay balance within 10 days from purchase. Here's how terms and conditions apply. Customers who bought this item also bought.

Special offers and product promotions

Page 1 of 1 Start over Page 1 of 1. Stop Complainers and Energy Drainers: How to Reduce Workplace Conflict and Stress: The 5 Languages of Appreciation in the Workplace: Empowering Organizations by Encouraging People. Carrots and Sticks Don't Work: To get the free app, enter mobile phone number. See all free Kindle reading apps. Start reading No-Drama Leadership on your Kindle in under a minute. Don't have a Kindle? Routledge; 1 edition 28 May Language: Be the first to review this item Amazon Bestsellers Rank: Share your thoughts with other customers.

Follow the Author

Write a product review. Most helpful customer reviews on Amazon. I appreciate Marlene's direct, yet empathetic voice, when providing direction. She never lets a leader off-the-hook in accepting responsibility for their personal change and move toward enlightened leadership, yet she never makes it seem like an unreachable destination. Reading the first section "The Will To Be" with chapter headings of Aligned, Aware and Accountable - I kept talking back to my Kindle, with phrases such as "yes" and "exactly!

At some time, we will realize we have headed in the wrong direction, perhaps inadvertently or maybe "bull-headedly" - either way the enlightened leader takes stock and chooses to course correct.


  • Crucifixion (The Cross Murders).
  • Dorn: Roman (German Edition);
  • Desperate Lies;
  • Overcoming Demonic Possession (Breaking Free Book 1).
  • Hacker!
  • For me, the bottom line of Marlene's writing in this book, is the valuing of, listening to, and empowering of people. We all know this but Marlene ties it all together with great clarity. The concepts in this book, when applied, truly changed my position as a leader in public safety. No-Drama Leadership is a continuation of growth, and a great resource for anyone in a position of leading others. Rather you are leading your local community group, the PTA, or your organization, this book has many concepts that will help you to focus your energy, or direction.

    There are also concepts that will help you to gain clarity when dealing with any given situation, rather personal or professional. Marlene's new book refines the earlier principles from her earlier work; however, she maintains that wonderful style of communication that is so applicable in the workplace. Anyone, from the person on the floor, to the CEO can find Marlene's writings illuminating and useful. However, no senior executive at the bank had ever expressed their views as strongly and in such a public forum, in support of LGBT issues. Is this just a marketing ploy, a way of currying favor with the LGBT community and gain a competitive advantage over competitors?

    Clark did not deny that being more enlightened and inclusive was good for the bottom line. But he also made it clear in interviews after the speech that this was also an issue of leadership. In other words, Clark believes true leaders need to be enlightened.

    Towards a more enlightened kind of capitalism

    Thankfully, Clark is not alone in demonstrating this kind of leadership. Cook has in many ways been much more outspoken on social issues than his predecessor, Steve Jobs. The examples set by Clark and Cook raise an interesting question about the very nature of leadership: Or, put another way, do we have a responsibility to be enlightened and to advocate for enlightened perspectives in the broader community?

    Clark and Cook clearly believe that they have a responsibility to reach beyond their organizations. There certainly are risks. Despite the fact that there is broad public support for many LGBT issues, like same-sex marriage and equal benefits for same-sex partners, homosexuality is still a taboo subject in many countries around the world. Some continue to punish, even torture their citizens for being gay.

    The Path to Happiness

    That is why far too many organizations lag behind the leading edge occupied by Clark and Cook. They focus more on the risks of being out front on this issue, and less on the benefits of leading change.