Seven Trends That Will Transform Local Government Through Technology

No doubt the carrots-and-sticks paradigm—incentives and punishments used to change behavior—has its place. But for more minor offenses or oversights, trying to drive better social outcomes through punitive actions can be costly, and officials are rightly reluctant to unleash big-time punishments on small-time violators. Enter the emerging field of behavioral science, which explains how nudges—carefully designed prompts and activities that encourage better outcomes by leveraging how people naturally think and feel—can be a more effective and often less expensive alternative.

Part of the appeal of nudges—for both those seeking change and those who are being asked to change—is that, instead of mandating behavior, nudges offer people the ability to make their own decisions. There are many areas where nudge thinking may prove more effective—and potentially much more cost-effective—than the carrots-and-sticks approach. And yet most state and local governments are just beginning to scratch the surface of this approach. They have not fully explored or realized its potential benefits, both in terms of cost and outcomes.

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Three broad areas in which state governments and municipalities could apply nudge thinking are in increasing program compliance, improving program adherence, and promoting better choices in participants and encouraging better behaviors. The tech tsunami that is transforming our world creates a situation where state governments are often faced with more change than they are set up to handle. That is because the traditional silos of services are focused on delivering services—not driving change. In response, some states are looking at establishing teams, sometimes led by a chief operating officer, that are designed to drive enterprise-wide transformations.

In just the past few years, Tennessee, Missouri, and Oregon have established COO positions, and interest in the role appears to be growing. Whether done under the guise of a COO or another title, successfully organizing for transformative change in state government entails several factors. Some of the most important include:.

Emerging trends: Five trends reshaping state government

Peter Viechnicki and William D. Eggers, How much time and money can AI save government? White, Killmeyer, and Chew, Will blockchain transform the public sector? Simply select text and choose how to share it:.

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Organizing for transformative change. Redesigning public sector work Until recently, the primary function of computers was to process information—that is, to take structured inputs, perform manipulations, and produce outputs.

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To link your accounts, please re-authenticate. Foreword, Marc Holzer 1. Contemporary Trends in Public Administration and Technology 2. Governance and Leading Innovation: The Rise of the New Civic Media 4. Transparency, Reform, and Improved Data: Managing Technology through Project and Program Management 6. Broadband, Mobility, and the Internet: Policies and Technology 7. Managed Software and Hardware Services: Once Upon a Cloud 8. Geospatial Systems and Planning: Mapping and Visualizing the Future 9.

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